Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your item(s), we offer a straightforward returns and refunds policy to ensure your peace of mind. Please read the following policy carefully.
Eligibility and Timeframe:
To be eligible for a return or refund, returned items must be unused, in their original condition, and with all tags, labels, and accessories intact. We reserve the right to refuse refunds for items that do not meet these criteria. You must initiate a return or refund request within 15 days of receiving the item.
Contact our customer support team to initiate a return or refund request. You can reach us via phone or email. We strive to respond to inquiries within 24 hours.
Refunds will be issued using the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed and reflected in your account. Refund processing times may vary depending on your financial institution.
Exchanges and Replacements:
We offer exchanges or replacements for items that are defective, damaged, or received in error. Please contact our customer support team to initiate an exchange or replacement request.
For defective or damaged items, please notify us within 48 hours of receiving the product to expedite the resolution process.
This returns and refunds policy may be updated or revised from time to time. Any changes will be communicated to customers through our website or by email.
We reserve the right to modify or refuse any return or refund requests that do not comply with this policy.
Our liability is limited to the purchase price of the item(s) in question.
This policy is governed by the laws of Malta, and any disputes shall be subject to the exclusive jurisdiction of the Maltese courts.